i3Logic enjoys an excellent reputation among our clients for having the skills and knowledge to develop and deliver complex application rollout interventions successfully. Introducing a new application or upgrading an existing one is a significant change and as such, needs to be managed.
Management of change includes:
- Assessing business processes to determine if they will change with use of the new application
- Mapping new processes if necessary
- Developing and implementing a stakeholder plan
- Evaluating risks
- Developing a communication plan and implementing it
- Addressing resistance to mitigate the negative effects of the change
- Training employees on use of the application
We have supported clients in all levels of change management for application roll out.
i3Logic has developed more than 20 training programs to prepare employees to perform their jobs using a new application. The applications we have been selected to support run the gamut from systems that affect thousands of users to ones that only affect a couple of hundred. For example, we created all of the training needed for a global roll out of a document management system for a major pharmaceutical company and helped deliver the training around the world. In another instance, i3Logic won several awards for the application training program we developed for a credit union in Indiana that had approximately 600 users.
Our winning approach starts with a deep dive into the application itself, the performance expected from the users and how the application supports the organizational goals. This immersion into all aspects of the application and its use, allows us to build a program that addresses cultural changes, promotes the use of the application, and builds the needed skills. Our understanding of change means that we know how to position the training to communicate the value to the organization of the new application and use our knowledge to implement the communication plan. We have made videos, designed and developed brochures and helped craft presentations based on our knowledge.
Some clients ask that the program be set up to be delivered using a live system, but we know, from experience, the pitfalls of live training and always provide a program that is robust enough to be delivered if the system is not available. Our programs include plentiful practice so we strongly recommend having a training environment separate from the live system so that the training participants know they are learning in a safe environment. We have on one occasion actually built the training data base and established the refresh protocol.
Our learning process of hear, see, do is prepares the learner to perform their tasks on the system within their job function. It builds their confidence that they will be able to successfully use the application.
Our knowledge about what is needed to successfully implement applications results in our clients being among the 30% minority whose application roll outs succeed.
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