Global Application Rollout
For a Global Application Rollout, We Were a Member of the Team (Not a Supplier)
The Challenge
One of the world’s largest pharmaceutical companies is replacing 30+ document management systems with a single system. This new system impacts corporate operations worldwide and quick adoption by the organization was critical. The system was rolled out to one group within the organization and the training provided to that group was ineffective. This information had circulated throughout the organization, threatening the wholesale adoption of the system.
The Solution
The client recognized the need for training with more focus on user engagement and user needs, and contracted with i3Logic to create and deliver the five courses in the program. i3Logic effectively communicated to the client the importance of integrating i3Logic staff into the client’s project team. Once we were viewed as part of the team, and not just a supplier contracted to support it, we were able to support a number of initiatives. Among those were:
- The planning and development of a two-day meeting of the training oversight team designed to prepare the internal line training leads on what and how to inform, sell, and garner support for the new system
- The focus of all training development and communication around “ease-of-use” messages related to the new system
- All courseware was developed for business-specific processes so that training was relevant to the job function of each person taking a course
- Preparation of a blended training solution; initial training was instructor led using simulated materials and then courseware was repurposed for web delivery
- An initiative to create a video with corporate leadership testimonials for use in corporate information sessions
The Results
This critical business application was rolled out on time and on budget. The decision by i3Logic to immerse itself into the client project team was a key for several reasons:
- Provided first hand knowledge of the internal barriers to implementation and allowed collaboration with the client to eliminate those barriers
- Accelerated the review and authorization process for each intervention, which allowed for the extremely aggressive project timetable to be realized
- Developed greater levels of trust and understanding between customer and supplier, which manifested itself when i3Logic was invited back to prepare the training materials for Phases 3-5 of this on-going global application rollout